These Terms and Conditions govern your use of the Helping Herts website, including any related funding pages, donation pages, and online services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

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1. About Us

Helping Herts (“we”, “us”, “our”) is a county-wide initiative founded to support children and young people across Hertfordshire. We work in partnership with 12 dedicated children and young people’s charities, alongside businesses, individuals, and community organisations.

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2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site.

You must not:

• Misuse the website by introducing viruses or other harmful material.

• Attempt to gain unauthorised access to the website, servers, or data.

• Use the site to engage in fraudulent or misleading activity.

We reserve the right to suspend or restrict access if these Terms are breached.

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3. Donations, Fundraising and Payments

Where donations or fundraising payments are made through our website, these may be processed by third-party platforms (such as Enthuse or similar providers).

• All donations are voluntary and non-refundable unless stated otherwise by the payment provider.

• We are not responsible for technical issues or errors that occur on third-party platforms.

• Donors should check the terms and privacy policies of the relevant payment provider before completing a transaction.
   

4. Intellectual Property

Unless otherwise stated, all content on this website — including text, images, logos, graphics, and materials — is owned by or licensed to Helping Herts.

You may:

• View, download, and print content for personal and non-commercial use.

You may not:

• Copy, reproduce, or distribute content for commercial purposes without our written permission.
   

5. Links to Third-Party Websites

Our website contains links to third-party websites, including charity partners, sponsors, or social media platforms.

• These links are provided for convenience and information only.

• We do not control or endorse third-party content and are not responsible for their websites, services, or policies.

Use of third-party sites is at your own risk.
 

6. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, store, and use personal data and cookies.

By using our website, you confirm that you have read and understood these policies.
 

7. Limitation of Liability

We do our best to ensure that information on our website is accurate and up to date. However:

• Content is provided for general information purposes only.

• We make no guarantees that the website will always be available, error-free, or secure.

To the fullest extent permitted by law, Helping Herts will not be liable for any loss or damage arising from:

• Use of, or inability to use, our website.

• Reliance on information provided on the site.

• Third-party platforms or linked websites.
   

8. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, technology, or our operations.

Any changes will be posted on this page. Continued use of the website after updates means you accept the revised Terms.
 

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
 

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us via the details provided on our website.
 

Issue Date: November 2025
Next Review Date: November 2026